ALEJANDRO AMADOR WOOD
EMPLOYMENT HISTORY
Senior IT Transformation Consultant
September 2023 - Present
Manager Position - Mercedes Benz AG
​- Lead IT transformation under Agile and SAFe methodologies within internal stakeholders (business units).
- Drive change management, value stream identifications, digital product inventory, and IT reporting tools implementation.
- Follow up IT Strategy execution in terms of digital transformation, standardization, and data security.
Digital Transformation Manager
June 2022 - August 2023
Manager Position - Small World Financial Services
- Manage and led digital transformation projects at the Group level, overseeing 45 teams across 32 countries.
- Design and implement innovative digital solutions for key business processes on SaaS platforms, including Sales CRM, Operations, Compliance, Finance, and PMO.
- Key results: Reduction of task execution times by 17%, Response capacity for new requests increased by 22%, Cost reduction due to process standardization reached 11%, and Collaboration between teams within the digital platform increased by 34%.
Digital Business Analyst
January 2022 - June 2022
Project Lead Position - redk - CRM & CX Transformation
- Lead consulting projects and implement digital solutions as part of the monday.com partnership.
- Key results: Achieved the successful closure of 4 projects, including Sales CRM, PMO, and Marketing solutions, with an Avg. satisfaction rate of 96% for the consulting services provided.
Audit & Assurance Digital Analyst
August 2019 - November 2021
Team Lead Position - PricewaterhouseCoopers (PwC)
- Design and implement cutting-edge digital intelligence tools within ERP and SaaS environments to enhance the audit process.
- Manage the CRM system, leveraging it to generate performance reports, enabling data-driven decision-making.
- Key results: 21% reduction in task execution times by implementing automated workflows, streamlining efficiency in the audit process. Additionally, increased user satisfaction with the CRM solution by 12% among audit clients.
Business Analyst
September 2016 - September 2017
Team Lead Position - Maquimport, Gecomex
- Lead business process management (BPM) engineering projects to implement improvements according to the company's requirements.
- Key results: Reduction of non-conformities during quality audits by 26%, Mapping (diagrams) of 100% of the company's business processes, Reduction of execution time of administrative tasks by 12%, Increase in the productivity of operational tasks by 9%.
Environmental Management Assistant
September 2014 - June 2016
Internship Position - Center for Genetic Eng. and Biotechnology
-Analyze and perform improvements to the processes of the EMS according to ISO 14001, based on cause-and-effect analysis, gap analysis, and statistical indicators.
- Evaluate the management of biological, chemical, and radiological safety using regulations checklists.
- Key results: Increase in compliance with ISO 14001 requirements by 46%, Reduction of gaps in risk analysis by 16%.